Our services
We do one thing: contact center software and telecom automation. Voice AI agents and IVR modernization on Genesys Cloud CX, Amazon Connect, and Twilio. Automated real-call testing of voice paths, run as a managed service by our engineers. And telephony engineering at the protocol layer: SIP, WebRTC, carrier integration, STIR/SHAKEN, and CTI. Every engagement is validated with real calls over the public telephone network, because that is the only test that reflects what your customers actually experience.
Voice AI agents & conversational IVR
Production voice agents designed from your real call traffic, with explicit fallbacks, fast human escalation, and real-call regression testing before and after launch.
IVR modernization & migration
We baseline your legacy IVR with automated discovery calls, migrate segment by segment with parallel running, and verify every path before its traffic moves.
Contact center test automation
Real calls over the PSTN, transcribed and verified automatically. Broken prompts, dead routing, and failed integrations surface in minutes, not from complaints.
Genesys, Amazon Connect & Twilio
Implementation, migration, and integration on the three platforms we chose to go deep on, wired properly into your estate rather than clicked together.
Telephony platform engineering
SIP, RTP, and WebRTC at the protocol layer: embedded calling in your product, media servers, and voice defects diagnosed with packet captures, not guesswork.
CTI, carriers & number reputation
Screen-pop CTI and CRM integration, carrier and trunk strategy across the US, UK, and Asia, and STIR/SHAKEN attestation with spam-label remediation.
Not sure where to start?
Bring your IVR pain, your migration plan, or a voice defect you cannot pin down. Thirty minutes with an engineer, and you leave with a concrete next step.