We build contact center software and test it with real calls
Voice AI, IVR modernization, automated voice testing, and telephony engineering for banks, insurers, and operators across the US, UK, and Asia. Every engagement is validated with real calls over the public telephone network, the only test that reflects what your customers actually hear.
The platforms and protocols we engineer on every day. See our services
One industry, one discipline
Everything you need to trust your voice infrastructure
We do contact center software and telecom automation, nothing else. Four capabilities, each backed by a platform we operate in production ourselves.
- Real PSTN test calls
- We place real calls, transcribe what the caller hears, and verify prompts, routing, and menu behavior automatically, so broken voice paths surface in minutes, not from customer complaints.
- Voice AI that survives production
- Voice AI agents and conversational IVR designed from your real call traffic, with explicit fallbacks and real-call regression testing before and after launch.
- Migrations without outages
- We baseline your legacy IVR with automated discovery calls, migrate segment by segment, and verify every path against the baseline before traffic moves.
- Telephony engineering depth
- SIP, WebRTC, carrier integration, STIR/SHAKEN, CTI, engineered at the protocol layer by a team that runs its own production calling infrastructure.
socobee “Most agencies in this space have never carried production telephony risk. We hold an uptime commitment, we get paged, and we test with real calls, because operating production voice systems taught us exactly what breaks when you don’t.”
Ways of working
Two ways to work with us
Fixed-scope project delivery for builds and migrations, or an ongoing managed testing service for your voice estate. Pricing is scoped after a discovery call, no rate-card surprises.
Project delivery
Fixed scope & price
Voice AI builds, IVR modernization, migrations, and telephony integration.
- Discovery before commitment
- Migration in slices, not big-bang
- Real-call validation before cutover
- Genesys, Amazon Connect, Twilio
- Email support
- Runbooks & handover included
Managed voice testing
Monthly scoped to your estate
Continuous automated testing of your IVR and voice paths, run as a service by our engineers.
- Priority support
- Real PSTN test calls, scheduled
- Regression alerts in minutes
- Monthly coverage reviews
Frequently asked questions
- How is real-call testing different from ordinary monitoring?
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We place real calls over the public telephone network and verify what a caller actually hears, audio, prompts, menus, routing, transfers. Server and SIP-layer checks miss carrier issues, prompt regressions, and misrouted flows entirely.
- Which platforms do you work on?
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Genesys Cloud CX, Amazon Connect, and Twilio, implementation, migration, and integration. We also work at the protocol layer: SIP, WebRTC, PSTN, carrier integration, and STIR/SHAKEN.
- Can you migrate an IVR nobody fully understands?
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Yes, that is our specialty. We baseline the live system with automated discovery calls, producing a verified map of prompts, menus, and routing. The migration is then tested against that baseline rather than against incomplete documentation.
- How long does a typical engagement take?
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A scoped voice AI agent typically takes 8 to 14 weeks from discovery to ramped rollout. IVR migrations run 10 to 19 weeks depending on flow count. Managed testing is live within 1 to 2 weeks.
- Where is your team based?
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Engineering in Sri Lanka, enterprise delivery in the UK, serving the US, UK, and Asia. We say this plainly because it is how the work gets done well and priced fairly.
- How do we get started?
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Book a 30-minute technical call. Bring your IVR pain, your migration plan, or a voice defect you cannot pin down, you will talk to an engineer, not a salesperson, and leave with a concrete next step.
Know your voice paths work -
before your customers call.
A 30-minute technical call with an engineer about your IVR, your migration, or your voice testing gap. No deck, no salesperson.