Contact center test automation
Product information
Managed service ยท real PSTN calls
We place real calls over the public telephone network, transcribe what the caller hears, and automatically verify that prompts, routing, and menu behavior are correct. Enterprise contact centers use this to catch broken voice paths in minutes, instead of hearing about them from customers days later.
Highlights
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Places real calls over PSTN carriers across the US, UK, and Asia.
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Transcribes what the caller actually hears, on carrier-grade audio.
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Verifies automatically prompts, menus, routing, and transfers against baselines.
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Alerts in minutes into email, Slack, or your incident tooling.
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Validates migrations by diffing new platform behavior against the legacy baseline.
Deployment options
Run fully as a managed service by our engineers, or deployed inside an environment you control, so recordings and transcripts never leave your boundary. Test coverage is reviewed with you monthly.
Frequently Asked Questions
- Does testing interfere with production traffic?
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No. Test calls are tagged and routed like ordinary calls but identified in your platform, and volumes are a rounding error against production traffic.
- How is this different from SIP-layer monitoring?
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We verify what a caller actually hears, audio, prompts, menus, routing, transfers. SIP OPTIONS checks miss carrier issues, prompt regressions, and misrouted flows entirely.