Talk to an engineer, not a salesperson
Bring your IVR pain, your migration plan, or a voice defect you cannot pin down. Thirty minutes, technical, no deck, and you leave with a concrete next step.
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Frequently asked questions
- How is real-call testing different from ordinary monitoring?
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We place real calls over the public telephone network and verify what a caller actually hears, audio, prompts, menus, routing, transfers. Server and SIP-layer checks miss carrier issues, prompt regressions, and misrouted flows entirely.
- Which platforms do you work on?
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Genesys Cloud CX, Amazon Connect, and Twilio, implementation, migration, and integration. We also work at the protocol layer: SIP, WebRTC, PSTN, carrier integration, and STIR/SHAKEN.
- Can you migrate an IVR nobody fully understands?
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Yes, that is our specialty. We baseline the live system with automated discovery calls, producing a verified map of prompts, menus, and routing. The migration is then tested against that baseline rather than against incomplete documentation.
- How long does a typical engagement take?
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A scoped voice AI agent typically takes 8 to 14 weeks from discovery to ramped rollout. IVR migrations run 10 to 19 weeks depending on flow count. Managed testing is live within 1 to 2 weeks.
- Where is your team based?
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Engineering in Sri Lanka, enterprise delivery in the UK, serving the US, UK, and Asia. We say this plainly because it is how the work gets done well and priced fairly.
- How do we get started?
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Book a 30-minute technical call. Bring your IVR pain, your migration plan, or a voice defect you cannot pin down, you will talk to an engineer, not a salesperson, and leave with a concrete next step.